Shipping Policy

We currently ship Australia-wide.

Once your order has been placed, you'll receive a confirmation email. As soon as your order is packed and dispatched, we'll send you a shipping confirmation with your tracking details so you can follow its journey.

Processing Times

Orders are typically packed and dispatched within 1–3 business days. During collection launches, promotions or sale periods, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout.

• Standard Shipping: $10
• Express Shipping: $15

Delivery Timeframes

Estimated delivery times after dispatch are:

Standard Shipping

• Queensland: 2–5 business days
• Interstate: 3–8 business days

Express Shipping

• Metro areas: 1–3 business days
• Regional areas: 2–5 business days

Delivery timeframes are estimates only and may vary depending on your location and Australia Post delivery schedules.

Tracking Your Order

Once your order has been dispatched, you'll receive a tracking email so you can monitor your delivery. If you haven't received your tracking information within two business days of placing your order, please get in touch with us; orders@byllou.com.au

Authority to Leave

Orders may be left in a safe place if this option is available through the shipping carrier. If you would prefer your parcel not be left unattended, we recommend managing your delivery preferences directly with Australia Post using your tracking information.

Incorrect Shipping Information

Please ensure your shipping details are correct before completing your order. We're unable to take responsibility for delays or additional shipping costs resulting from incorrect or incomplete addresses.

If you notice an error after placing your order, contact us as soon as possible. While we'll do our best to update your details before dispatch, we can't guarantee changes once your order has been processed.

Delays & Lost Parcels

Once your parcel has been handed to Australia Post, delivery is outside of our control. While we'll always do our best to assist, we aren't responsible for shipping delays caused by the carrier, weather events, peak periods or other circumstances beyond our control.

If you believe your parcel has been lost or significantly delayed, please reach out to us and we'll help lodge an enquiry with Australia Post.

Questions?

If you have any questions about your order or shipping, we'd love to help. Please contact us at orders@byllou.com.au